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STAR frequently asked questions (FAQs)

Visit the new Homeowner Benefit Portal in your Individual Online Services account!

From the Homeowner Benefit Portal, you can:

  •  register for STAR
  •  enroll in STAR Credit Direct Deposit
  •  check the status of your property tax registrations
  •  switch to the STAR credit
  •  view, edit, or close your registrations
  •  ensure your information is accurate and complete
  •  take action to resolve issues

To visit the Homeowner Benefit Portal, first log in to your Individual Online Services account.

If you don’t have an Individual Online Services account, see Create an Online Services Account.

After you log in, select the ≡ Services menu in the upper-left corner of your screen. You’ll find the link for Homeowner Benefit Portal in the Real property tax menu.

STAR program

General questions about the STAR program

Registering for the STAR credit

I’ve registered for the STAR credit and have questions

New homeowners

STAR exemption

Changes in ownership, residency, or mailing address


STAR Credit Direct Deposit and the Homeowner Benefit Portal

General questions about the Homeowner Benefit Portal

General questions about STAR Credit Direct Deposit

Enrolling in STAR Credit Direct Deposit

Banking requirements and information for STAR Credit Direct Deposit

Receiving the STAR credit by direct deposit

Making changes to STAR Credit Direct Deposit information