Other information about New York State income tax refunds
Your refund amount may differ from what you claimed on your return if:
1. Your tax return had one or more errors.
- If we sent you a paper check, we will also send you Form DTF-160, Account Adjustment Notice. For an explanation of the error(s) on your tax return, see Section A, Explanation of adjustment.
- If we directly deposited your refund, within 30 days we will send you Form DTF-160, Account Adjustment Notice. For an explanation of the error(s) on your tax return, see Section A, Explanation of adjustment.
2. We were able to refund part of the amount you claimed, but need more information to process the rest.
Within 30 days we will send you a letter explaining what we need from you.
- If the refund is not made within 45 days of the due date or from the date you filed (whichever is later), interest will be paid from that date.
- If the refund is made within 45 days of the due date or from the date you filed (whichever is later), you will not receive interest.
- Special rules: Interest will not be paid to you on the portion of your refund that is attributed to the real property tax credit, earned income credit, child or dependent care credit, college tuition credit, farmers' school tax credit, New York City school tax credit, or if your return cannot be processed.
If you received an inquiry letter and responded, it may take several months to get your refund to you. It takes more time to review a complicated return or one that has missing or inaccurate information. We process responses in the order received.
If your refund was denied and you now have the required documentation:
- Follow the mailing instructions on the letter or adjusted refund document and send us the requested documents.
- If your case has already been closed, we will reopen it.
- Your documentation will be reviewed, and we will make any needed changes to your case resolution.
- If you are entitled to an additional refund, we will issue you a separate check for that amount.
If you want to respond to your notice or provide us with additional information online, see Respond to your notice or bill online.
To avoid having your refund applied to your spouse's debt:
- Complete Form IT-280, Nonobligated Spouse Allocation, and attach the original to your income tax return, if you marked filing status 2 (married filing joint return) and you do not want to apply your part of the refund to your spouse's debt because you are not liable for it.
- If you did not file Form IT-280 with the original return, you cannot file an amended return to disclaim your spouse's debt. However, we will notify you if we apply your refund to your spouse's debt. You will have 10 days from the date of notification to file Form IT-280.
If you haven’t activated your 2016 New York State income tax refund debit card, Bank of America will be sending you a check for the refund amount. Please look for the check in the mail in the next few weeks.
If you have any questions, please contact Bank of America directly—toll free—at 1 888 373-2881 (TTY 1 866 656-5913).
Contact the Personal Income Tax Information Center.
If you received a notice of an uncashed check (Form DTF-32) and have your tax refund check, cash it now. If you do not have your tax refund check, complete, sign, and return Form DTF-32 in the enclosed envelope no later than the response date on the form.
The Tax Department is no longer issuing tax refunds on debit cards. However, if your debit card is lost, stolen, destroyed, or expired, Bank of America is still able to reissue your refund. Contact Bank of America at 1 888-373-2881 to receive a check for the balance of your account. See Income tax refund debit cards for general information about debit cards.
If your refund check or debit card was jointly issued and your spouse is deceased, you may be able to deposit or cash the refund at your bank. If you cannot, contact the Personal Income Tax Information Center.
Follow the steps below if you have a refund check or debit card for someone who is deceased and received a notice of uncashed check (Form DTF-32).
- If today's date is past March 10, and your notice is more than one year old, contact the State Comptroller's Office of Unclaimed Funds or call 1 800-221-9311 for instructions on how to proceed.
- If today's date is before March 10, the beneficiary or estate administrator for the deceased can submit the signed and completed notice to the NYS Tax Dept., Division of Treasury, PO Box 22119, Albany NY 12201