Skip to main content

Additional information about New York State income tax refunds

For information about the most common refund statuses, including frequently asked questions, see Understanding your refund status.

If your refund status says the following, see below: We processed your return and adjusted the refund amount that you claimed. You will receive correspondence explaining the adjustment.

General information about refund adjustments

If we made one or more adjustments to your personal income tax return:

  • you may receive a refund amount that’s different than what you claimed on your return, and
  • you will receive an account adjustment notice (Form DTF-160 or Form DTF-161) explaining the adjustment.

You should compare your income tax return to the Explanation section of the notice to best understand the adjustment.

If you disagree with the adjustment, you can respond with documentation that supports what you claimed on your return.

Request electronic communications from the department

The best way to communicate with the Tax Department about your return is to open an Online Services account and request electronic communications for both Bills and Related Notices and Other Notifications. To ensure that you receive future communications in the Message Center of your Online Services Account Summary homepage, create your account now, before filing your next return. 

Once you've logged in to your Online Services account:

  1. Select your name in the upper-right corner of your Account Summary homepage.
  2. Select Preferences, then select Electronic communications from the expanded menu.

    Image of log in screen

    Sample image of Online Services screen
    Dropdown "Preferences" displays available options: Electronic communications, Edit personal information, Delete my account and Lock my account permanently.

  3. Choose the Electronic notification options you want to receive email about. To receive a notification when your refund is issued and other electronic communications about your income tax refund, select both options.

    Image of electronic notification screen

    Electronic notification options
    Bills and Related Notices-Get emails about your bills.
    Other notifications-Get emails about refunds, filings, payments, account adjustments, etc.
    Receive email

  4. Read the Acknowledgement section.
  5. Select Save.
Updated: